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Event Update From: 01/07/2022 10:04 AM

Title:

cPanel: AutoSSL issue resolved

Summary of Work:

We believe the AutoSSL delays and failures have been resolved. All expired certificates have been renewed.

Some accounts with currently valid certificates may still appear stuck in the processing stage. The system is currently processing these accounts. This process should be complete within the next 5 days.

Event Start:

12/09/2021 11:27 AM

Event End:

>>See Event History

Original Event From: 12/09/2021 11:27 AM

Resolution:

This issue has been resolved.

Title:

cPanel: autoSSL certificate renewals delayed or failing

Summary of Work:

Impacted Audience:

users of cPanel web hosting service

Impact of Work:

Upstream issues with Sectigo are currently causing delays with certificate issuance and renewal on cPanel. Additionally, some certificates are failing to renew due to the backlog of requests caused by the delays.

Event Start:

12/09/2021 11:27 AM

Event End:

Affected Systems/Services:

cPanel Web Hosting Service

Affected Campus:

Urbana-Champaign