View Events

Event Update From: 09/24/2020 02:44 PM
Title:
Delays in creating captions
Summary of Work:
			Captions are being created automatically for all videos. However, after their videos are  ready to play, users can expect a two- to four-hour delay before their captions are ready to be edited and published.   We continue to work with Kaltura to resolve this, and they in turn are working with their captions provider for closure.
			
Event Start:
08/25/2020 01:23 PM
Event End:


Original Event From: 08/25/2020 01:23 PM
Title:
Kaltura, Captioning issues
Summary of Work:
		Captions are automatically being ordered for all new content in Kaltura, but the transcripts are not being generated at the moment.  The vendor reports they are experiencing a backlog  backlog in processing due to an unusual traffic spike in their upload requests. They have mitigated the delay and confirmed that processing will be restored to normal performance shortly.  Also, some users may experience issues while editing captions.
		
Impacted Audience:
Users of Kaltura who wish to display captions on their videos
Impact of Work:
		The backlog has been decreased, and we expect captions to be available soon.  Users should not order captions while they wait, as they have already been requested.
		
Event Start:
08/25/2020 01:23 PM
Event End:
Affected Systems/Services:
Kaltura (Illinois Media Space)
Affected Campus:
Urbana-Champaign