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Event Update From: 02/25/2020 07:57 PM
Title:
Waiting on further information from vendor
Summary of Work:
			After applying the fix recommended by the vendor, Enghouse, the QMS Service once again prevented Mac, iOS, and Android Skype for Business clients from being able to place telephone calls.

The service remains disabled while we wait for further information from the vendor.
			
Event Start:
01/17/2020 02:58 AM
Event End:


Original Event From: 01/17/2020 02:58 AM
Title:
Contact Center QMS Recording
Summary of Work:
		An incompatibility was found between the latest version of Skype for Business Server and the QMS Recording Service.  QMS service had to be disabled until a new version can be installed.
		
Impacted Audience:
Tech Services Help Desk; University Payables; University Payroll and Benefits; UFSCO
Impact of Work:
		No Touchpoint calls are being recorded.
		
Event Start:
01/17/2020 02:58 AM
Event End:
Affected Systems/Services:
Skype for Business
Affected Campus:
Urbana-Champaign