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Event Update From: 05/23/2018 11:10 AM
Title:
AirWatch Active Directory Sync issues
Summary of Work:
			We have worked with the vendor to narrow this issue down to a single issue, by verifying that the other issues were separate and not part of the AD sync issue. We have solved or at least separated out the issues; however we are still leaving this post up because we still have at least one unit with AD sync issues.
			
Event Start:
05/03/2018 04:07 PM
Event End:


Original Event From: 05/03/2018 04:07 PM
Title:
AirWatch Active Directory Sync issues
Summary of Work:
		The AirWatch service has been monitoring an issue with Active Directory syncing of users and groups. We have an open ticket with AirWatch support. The EPS team first noticed the issue with newly added users; however the issue has grown to sporadically affect existing users and devices. We are continuing to work with the vendor to identify the root cause and will update status and the AirWatch listserv as we learn additional information. 
 
If you are experiencing issues that you feel are related and have not already contacted us, please let us know at endpointservices@illinois.edu or http://go.illinois.edu/epshelp.
		
Impacted Audience:
AirWatch IT Pros and Services Subscribers
Impact of Work:
		The AirWatch service has been monitoring an issue with Active Directory syncing of users and groups. We have an open ticket with AirWatch support. The EPS team first noticed the issue with newly added users; however the issue has grown to sporadically affect existing users and devices. We are continuing to work with the vendor to identify the root cause and will update status and the AirWatch listserv as we learn additional information. 
 
If you are experiencing issues that you feel are related and have not already contacted us, please let us know at endpointservices@illinois.edu or http://go.illinois.edu/epshelp.
		
Event Start:
05/03/2018 04:07 PM
Event End:
Affected Systems/Services:
Endpoint Management - AirWatch (MDM)
Affected Campus:
Chicago,Urbana-Champaign