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Event Update From: 08/15/2017 09:09 AM
Title:
Work continues to address RightFax and Office 2016 incompatibility.
Summary of Work:
			The vendor has been engaged for additional support.  The patch has been installed yet the issue continues.
			
Event Start:
08/13/2017 11:00 AM
Event End:
08/18/2017 05:00 PM


Original Event From: 03/09/2017 03:53 PM
Resolution:
The RightFax incompatibility issue has been addressed.
Title:
RightFax incompatible with Office 2016
Summary of Work:
		
		
Impacted Audience:
All RightFax Users with Office 2016
Impact of Work:
		The current version of RightFax is incompatible with Office 2016.  As a result, Office 2016 users are unable to send faxes formatted as Office 2016 files.  The RightFax vendor has been contacted and efforts are underway to obtain a patch.  As standard practice, once a patch is provided by the vendor, it will be thoroughly tested before introducing into the production environment.  The patch and testing is expected to be completed by the end of March.  For more information, including how to address in the interim, please see https://answers.uillinois.edu/illinois/page.php?id=71668.
		
Event Start:
03/14/2017 09:55 AM
Event End:
Affected Systems/Services:
RightFax
Affected Campus:
Chicago,Springfield,Urbana-Champaign